At 360 Building & Splash, we are committed to providing reliable delivery services and a fair returns process. This Shipping & Returns Policy explains how orders are shipped, delivered, returned, and refunded when purchasing products through our website.
Shipping Policy
Order Processing
Orders are processed during normal business hours, excluding weekends and public holidays.
After an order is placed:
Order confirmation will be sent via email.
Orders are subject to payment verification.
Stock availability will be confirmed before dispatch.
Processing times may vary depending on product availability and order volume.
For special-order, customized, or bulk items, additional processing time may be required.
Delivery Coverage
360 Building & Splash delivers to selected regions and locations based on product availability and logistics capabilities.
Delivery availability may vary depending on:
Delivery destination
Product category
Product size and weight
Hazardous material restrictions
Carrier limitations
Customers may contact our team to confirm delivery availability before placing an order.
Shipping Charges
Shipping costs are calculated based on:
Delivery location
Order size and weight
Shipping method selected
Product type
Shipping charges, where applicable, will be displayed during checkout before payment confirmation.
Delivery Timeframes
Estimated delivery times may vary depending on:
Order Type
Estimated Delivery Time
In-Stock Products
2-7 Business Days
Special Order Items
7-21 Business Days
Bulk & Commercial Orders
Based on Project Requirements
Delivery estimates are provided for guidance only and are not guaranteed.
Delivery Delays
While we strive to meet estimated delivery dates, delays may occur due to:
Supplier delays
Customs clearance
Weather conditions
Transportation disruptions
Public holidays
Force majeure events
360 Building & Splash shall not be liable for delays beyond our reasonable control.
Delivery Inspection
Upon receiving your order, please inspect all products immediately.
Customers should verify:
Product quantity
Product condition
Correct item delivery
Visible shipping damage
Any discrepancies should be reported within 48 hours of delivery.
Failed Deliveries
Additional delivery charges may apply if delivery cannot be completed due to:
Incorrect address information
Customer unavailability
Refusal of delivery
Restricted site access
Customers are responsible for providing accurate delivery details at the time of purchase.
Returns Policy
Return Eligibility
Products may be eligible for return if:
Return request is submitted within 14 days of delivery.
Product remains unused.
Product is in original condition.
Original packaging, manuals, labels, and accessories are included.
Proof of purchase is provided.
All return requests are subject to review and approval.
Non-Returnable Items
The following products are generally not eligible for return:
Customized or made-to-order products
Special procurement items
Opened chemicals and treatment products
Installed plumbing products
Electrical products that have been installed
Used tools and equipment
Clearance and final-sale items
Products damaged due to misuse or improper handling
Damaged or Incorrect Products
If you receive:
Damaged products
Defective products
Incorrect products
Missing items
Please notify us within 48 hours of delivery and provide:
Order number
Description of the issue
Photographs showing the problem
Our team will review the claim and determine the appropriate resolution.
Return Process
To request a return:
Step 1
Contact our customer support team with your order details.
Step 2
Receive return authorization instructions.
Step 3
Package the item securely in its original packaging.
Step 4
Ship or arrange collection as instructed by our support team.
Unauthorized returns may not be accepted.
Refunds
Once returned products are received and inspected:
Approved refunds will be processed to the original payment method.
Processing times may vary depending on the payment provider.
Shipping charges may not be refundable unless the return is due to our error.
Refund approval remains at the sole discretion of 360 Building & Splash after inspection of returned items.
Exchanges
Where stock is available, eligible products may be exchanged for:
The same item
A replacement item
An equivalent product of equal value
Exchange requests are subject to product availability.
Bulk, Commercial & Project Orders
For large-volume commercial purchases, contractor orders, project-based procurement, and custom sourcing:
Returns may be subject to special conditions.
Restocking fees may apply.
Certain items may be non-refundable once procurement has commenced.
Specific terms will be communicated before order confirmation.
Order Cancellations
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation may no longer be possible and the standard return process will apply.
Customized, special-order, and made-to-order products may not be eligible for cancellation once production or procurement has begun.
Contact Us
For shipping, delivery, returns, exchanges, or refund inquiries, please contact:
